Refund policy

Effective Date: May 19, 2026

Thank you for shopping with us. We strive to ensure you are completely satisfied with your purchase. Please read our policy below regarding returns and refunds.

1. Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

  • Eligibility: To be eligible, the item must be in its original, unworn, and unused condition, with all original tags attached and in its original packaging. Please include your receipt or proof of purchase.

  • How to Initiate: To start a return, please contact us at davidhorton6231@outlook.com.

  • Return Process: Once your return request is approved, we will provide you with a return shipping label and instructions on where to send your package. Please note: Items sent back to us without a prior return request will not be accepted.

  • Return Address: [INSERT RETURN ADDRESS]

2. Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it promptly.

3. Exceptions and Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (food, flowers, plants).

  • Customized or personalized products (special orders).

  • Personal care goods (beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards are final sale and cannot be returned.

4. Exchanges

For the fastest service, please return your original item. Once the return is accepted, you may place a new order for the desired item.

5. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item meets the original condition requirements stated above.

6. Refunds

Upon receiving and inspecting your return, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the transaction.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at davidhorton6231@outlook.com.